Safety & Emergency
Seen something dangerous in Tulum? A pothole, a fallen wire, a cracked building? This interactive guide helps you report it to the right people — step by step.
Emergency? If someone is in immediate danger, call 911 now.
911What did you find?
Tap the option that matches what you saw.
Different safety problems belong to different departments. The main contacts are:
Protección Civil helps with dangerous situations, but it doesn't necessarily fix the problem.
CFE handles electrical lines. Public Services deals with many street and public-area problems. Property owners may need to repair unsafe buildings.
You don't need to know exactly which department fixes it. You just need to report the danger.
Want to know what Protección Civil actually does?
Read our companion Living in Tulum article.
What Protección Civil Can Help With →Good to Know
Tulum Sorted Tip
We built this guide because figuring out who to call for a safety problem in Tulum can be confusing. Protección Civil handles danger, but they don't fix potholes or electrical lines. When in doubt, call Protección Civil first and they can direct you to the right department.
Oct 17, 2026 · Our experience
