How to receive packages & deliveries in Tulum

Most deliveries arrive fine — it's the last few meters where things fall apart. Here's how to handle the two situations you'll actually run into.

Two situations you'll actually run into: Local deliveries (Liverpool, Mercado Libre, Home Depot and similar) For orders from Mexican stores, the last-mile driver is usually a local courier, not the store's own fleet. Keep your phone on and watch for a WhatsApp message or call from an unknown number when they're nearby. When they reach out, send your location pin or share your live location so they can find the property. If your place is hard to spot, add a landmark, a photo of the entrance, or the nearest cross street. Mexican addresses rarely work like a postcode — the pin does the heavy lifting. U.S. or harder-to-receive packages For things that are difficult to receive directly, Savana Tulum in town receives packages on your behalf. Use it for Amazon U.S. orders, restaurant supply orders, bank cards, documents, or packages sent by friends. Have the sender address the package to Savana Tulum with your name on it, then message Savana on WhatsApp to check on it or arrange pickup.