Need Help Now
Urgent local help and next steps.
Emergency: 911 — police, fire, ambulance anywhere in Mexico.
Tulum Sorted is not an emergency service. Always confirm contact details and instructions directly with the appropriate local authority or service provider.
Emergency Services
Municipal Emergency Reporting — WhatsApp
This municipal line receives reports and routes them to relevant departments, including Protección Civil.
Message on WhatsAppProtección Civil — Telephone
Dangerous buildings, blocked emergency exits, storm-related hazards, and other public safety concerns.
Call Protección CivilMedical / Dental
If it is life-threatening, call 911. For urgent but non-life-threatening care, find a doctor, dentist or pharmacy.
Pet Emergency
For a sick or injured pet, find the nearest vet or emergency animal clinic.
Lost or Found Pet
Post in local Tulum Facebook and WhatsApp groups with a photo and last-known location. Contact nearby vets in case someone brings the pet in.
Car Trouble
For a breakdown, flat tire or dead battery, find a mechanic or roadside assistance.
Power Outage
If your power is out, it may be a CFE outage or a problem on your property. For a wiring issue, find an electrician.
No Water / Major Leak
If it is a CAPA service issue, contact CAPA. If you need water delivered, find a water delivery service. If the leak is inside your property, find a plumber.
Urgent Home Repair
Find a plumber, electrician, locksmith or handyman for urgent repairs.