How to pay your CFE electricity bill
Pay through the official MiCFE website in a browser, the CFE Contigo app, a Mexican banking app, a CFEmático machine, or an authorized payment location. If you are in the United States or Canada, you can use the MiCFE website without downloading the app or use an international bill-payment service such as Xoom. If paying with an international card, American Express can be used directly with CFE online or at the CFE office. Other international cards should be paid through a third-party service such as Xoom or Mercado Pago. Mexican-issued bank cards can be used through supported CFE and Mexican banking payment channels.
Applies to: Anyone responsible for paying a residential or business CFE electricity account in Tulum or elsewhere in Mexico. The account does not have to be in your name if you have the service number or bill
What You Need
Your 12-digit CFE service number or a recent bill. For online payment you need internet access and an accepted payment method. For direct CFE payment with an international card, use American Express. Other international cards are not accepted directly by CFE; use a third-party payment service such as Xoom or Mercado Pago instead. For in-person payment bring the bill or barcode plus cash or an accepted card.
What to Have Ready
How To Do It
- 1Find the 12-digit service number on a recent CFE bill
- 2Check the service address and current balance before paying
- 3Choose one of the payment options below
Pay Online with CFE
- 1Open the official MiCFE website or CFE Contigo app
- 2Sign in or create an account and add the CFE service
- 3Select Pagar or Pago en línea and confirm the amount due
- 4Enter your payment information. Mexican-issued bank cards can be used through supported CFE payment channels. If using an international card, use American Express. For another international card, use a third-party service such as Xoom or Mercado Pago.
Pay Through a Mexican Bank
- 1Open your Mexican bank's website or mobile app
- 2Select Services or Pago de servicios and search for CFE
- 3Enter the service number or payment reference and confirm the amount
Pay from the U.S. or Canada
- 1Open the official MiCFE website in your browser. You do not need the CFE Contigo app.
- 2If paying directly through CFE with an international card, use American Express.
- 3If using another international card, use a third-party payment service such as Xoom or Mercado Pago.
- 4Enter the CFE service number carefully and verify the account before paying.
- 5Review any fees or exchange rates before confirming a third-party payment.
Pay in Person
- 1Pay at a CFE office or CFEmático machine using the bill or barcode
- 2CFE payments can also be made at participating banks and authorized stores and convenience stores
- 3Participating locations include: OXXO · 7-Eleven · Walmart · Soriana · Chedraui · Coppel · Comercial Mexicana · Suburbia · Sam's Club · Bodega Aurrera · OfficeMax · Vips · Willys
- 4Participating locations and accepted payment methods can change. Bring your CFE bill or service number and keep your receipt.
Have Someone Pay for You
- 1Ask your condominium property manager or a trusted local friend to make the payment
Where You Go
CFE Customer Service Center – Tulum
View on MapCost
The amount shown on your CFE bill. CFE’s official online payment options normally do not add a fee. Banks and participating stores may charge a small commission
Spanish You May Need
- CFE: Comisión Federal de Electricidad
- Número de servicio: 12-digit service number identifying the electricity account
- Recibo de luz: electricity bill
- Fecha límite de pago: payment deadline
- Total a pagar: total amount due
- CFEmático: CFE self-service payment machine
- Centro de Atención a Clientes: CFE customer-service office
- Pago en línea: online payment
- Domiciliación: automatic recurring payment
- Pago de servicios: bill payment
- Saldo pendiente: outstanding balance
- Saldo a favor: credit balance
- Referencia de pago: payment reference
- Confirmación de pago: payment confirmation
Common Problems
The CFE Contigo app is generally limited to Mexican-region app stores. However, people in the United States or Canada can still access MiCFE through a web browser without downloading the app.
American Express can be used for direct CFE payments with an international card. If you have another international card, use a third-party payment service such as Xoom or Mercado Pago.
Always verify the service number and property address before paying.
Payments made through banks, Xoom, or other services may take longer to appear. Keep the receipt until the payment is reflected on the CFE account.
If electricity has already been disconnected, if your Spanish is good call CFE at 071 after paying and have the service number and payment confirmation ready. They will make a reconnect ticket and you'll need to pay a fee.
If your Spanish is like mine, so so, you or a local will need to go into the office to do the reconnect ticket and fee.
If you have an older meter someone will have to go to the meter. Newer ones they can do electronically.